Program and Role Summary

The primary focus on the Microsoft O365 Systems Administrator, is to work closely with our IST team, staff, and vendors in assisting the company-wide migration and implementation to the Microsoft 365 platform. You will be responsible for Microsoft 365 administration, including but not limited to supporting our technical support teams, training, and maintenance of the Microsoft 365 platform

Primary Responsibilities:

• Ensuring the operational health of the Microsoft 365 environment including security, availability, maintenance, performance, interoperability and reliability.
• Maintenance of SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, items, permissions and access etc.)
• Assist in the administration and support of Microsoft Exchange, Teams, OneDrive, Intune, Entra, infrastructure, mobile access, etc.
• Troubleshoot Microsoft 365 related issues including connectivity and mobility when alerted by monitoring software or IST staff.
• Producing dashboard reports and management information, particularly around the consumption of licenses and resources as well as user adoption of the various components.
• Responsible for handling various escalated helpdesk support tickets, including requests that require hands-on intervention.
• Other duties as outlined in the position description.

Education and Experience:

• Associate's degree or certification from an accredited university or program focused on technology support preferred; OR a minimum of six years of related work experience. An equivalent combination of education and experience may be considered.
• O365 Microsoft Administrator Certification is a plus.
• Experience in managing more than 20 Windows Servers within the infrastructure.
• Experience working with helpdesk services, including user support operations, user training material development, user training delivery, systems analysis, and issue troubleshooting and resolution techniques.
• Experience supporting desktop computing environments, including Microsoft products, Windows, Office 365, Active Directory, and other productivity software.
• Managing server virtualization technologies like VMWare Server/ESX or Microsoft Hyper-V/Virtual Server
• Proven relevant work experience focused on the implementation and/or use of Microsoft 365 and Collaboration technologies.
• Valid CA Driver License with a minimum of three (3) years good driving history and must be approved by the agency's insurance carrier to drive agency vehicles.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.